• all hair must be wash and product free.
• All hair must be properly detangled or blow dried.
• ⁠your appointment may take longer or cancelled if hair isn’t prepared appropriately.

• A 30% non-refundable deposit is required to secure your appointment.
• ⁠deposits will be deducted from total fee.
• Balance can be paid via bank transfer or cash.

• Rescheduling is allowed once if made at least 48 hours before your appointment, and your deposit will be transferred
• If you reschedule within 48 hours of your appointment, your deposit may not be transferred.

• 50% Deposit is refunded if cancelled before 48 hours to your appointment.
• Deposits are non-refundable within 48 hours to your appointment.
• Full Deposit will be refunded if appointment is cancelled by us.

We understand that you might want a change of style after booking, kindly give prior notice before your appointment to enable us prepare in advance and ensure we give an exceptional service.

Kindly disclose any needed repairs when booking your appointment. Whether your repair would require additional costs will be at the discretion of the loctician. If repairs are not disclosed and your locs require major repair, we may not be able to complete them during your session. If they can be done, any additional costs will also be at the discretion of the loctician.